Effective Date: April 8, 2026 · Last Updated: September 29, 2026
Heritage Pest Experts LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit heritagepestx.com (the "Site") or use our pest control services. This policy is tailored for residents of the Commonwealth of Pennsylvania and the State of Ohio. By using our Site or services, you consent to the practices described in this policy.
We may collect: (a) personal information you provide — name, email address, phone number, mailing/service address, details about your pest issue, property type, preferred contact times, and your mobile phone number when you opt in to receive SMS/text messages; and (b) information collected automatically — device and usage data (IP address, browser type, pages visited, date/time stamps), approximate location derived from IP address, and cookies and similar technologies (see Section 7).
SMS Consent Disclosure — Heritage Pest Experts. By checking the SMS consent box and submitting the form, you agree to receive conversational text messages from Heritage Pest Experts about your inquiry and active services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.
For full details on how we collect, use, and protect your information, review this entire Privacy Policy. Questions? Contact us using the details in Section 14.
We use the information we collect to respond to quote requests and inquiries; schedule, provide, and follow up on pest control services (including via SMS where you have consented); communicate about appointments, billing, and service updates; improve our website and services; send promotional communications only with your consent (you may opt out at any time by replying STOP); detect and prevent fraud or technical issues; and comply with applicable laws, including the Telephone Consumer Protection Act (TCPA).
We process your personal information based on: consent (when you voluntarily submit information or opt in to SMS); contractual necessity (to fulfill services you requested); legitimate interests (site security, service improvement, business analytics); and legal obligation (compliance with applicable laws and regulations).
We do not sell, trade, or rent your personal information to third parties. We may share information only with: trusted service providers who assist in operating our website, delivering services, or sending SMS messages on our behalf (subject to confidentiality agreements); analytics partners such as Google Analytics; when required by law, subpoena, or court order; and in connection with a business transfer. Mobile opt-in and SMS consent information will never be shared with third parties or affiliates for their own marketing purposes.
Our Site uses essential cookies (required for functionality), analytics cookies (e.g., Google Analytics, used to collect anonymized usage data such as pages visited, session duration, and traffic sources), and advertising cookies (e.g., Google Ads, used to deliver relevant advertisements and measure campaign performance). You can opt out of Google Analytics with the Google Analytics Opt-Out Browser Add-on and manage or disable cookies through your browser settings. Disabling certain cookies may affect site functionality.
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. SMS consent records and opt-out requests are retained as needed to honor your preferences and comply with applicable law. When data is no longer needed, we securely delete or anonymize it.
We implement industry-standard security measures — including encryption, secure servers, and access controls — to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the following rights: access (request a copy of the personal information we hold), correction (request updates to inaccurate information), deletion (request deletion, subject to legal obligations), opt-out of SMS (reply STOP at any time), opt-out of marketing emails (click "unsubscribe" or contact us), and cookie preferences (manage through browser settings). To exercise any right, contact us using the information in Section 14.
Pennsylvania residents are protected under the Pennsylvania Breach of Personal Information Notification Act (Act 73 of 2005), including timely breach notification. Ohio residents are protected under the Ohio Data Protection Act (SB 220) and Ohio Rev. Code § 1349.19 breach notification requirements. In both states you may request access to, correction of, or deletion of your personal information, opt out of marketing at any time, and rely on our commitment that we do not sell, trade, or rent personal information to third parties. Neither state currently has a comprehensive consumer privacy law equivalent to California's CCPA; we voluntarily extend these rights to all customers.
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information — including mobile phone numbers for SMS messaging — from anyone under 18. If we become aware that we have collected personal information from a minor, we will delete it promptly.
Heritage Pest Experts LLC · PO Box 474, Carnegie PA 15106 · Phone: (412) 212-7170 (or reply HELP to any text message) · Email: jason@heritagepestx.com
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.